Private Customer


Speed, simplicity and security at the click of a button

Welcome to the world of BSI e-connect, a service that gives you all the convenience and functionality of an efficient and easy-to-use e-banking solution.
BSI e-connect is a portal for clients seeking simple, secure 24/7 Internet access to their portfolios wherever they are in the world, plus the possibility of making money transfers on request (available to clients with a booking centre in Switzerland) and communicating directly with their BSI advisor safely and securely.
Furthermore BSI e-connect offers to the client the possibility, through the e-doc function, to receive bank documentation electronically simplifying the documentation management for the client. The service is completed with the possibility to transfer data from client to bank sending DTA files, extractions of ISR data or download transactions via standard format MT571 / MT940.
The connection to the service is free. Clients pay only the payment transfer fees*. The services available via BSI e-connect and all information regarding the service are governed by specific service agreements.

Payment execution services

Payment orders submitted to the bank via BSI e-connect are processed and executed every 30 minutes, Monday to Friday**, from 07.00am to 4.00pm CET (GMT +1).
Orders may be cancelled at any time provided they have not already been processed.
Using the BSI optical pen makes money transfer orders even quicker and easier; speak to your BSI advisor to find out how to obtain one.

Login procedure

Accessing BSI e-connect has never been so easy.

In fact, BSI offers two different systems for the generation of the One Time Password. The first, the “BSI smart token”, is based on a classic physical device shaped like a credit card and the second, known as the “BSI mobile key”, is based on an app for smartphones and tablets (available for devices with iOS and Android operating systems).

Please consult the following pages for instructions on accessing BSI e-connect:
Access using "BSI smart token"

- Access using "BSI mobile key"

*According to the pricing applied by the bank
**Excluding the National days

Client support services

To provide our clients with the most efficient possible support service and ensure we can respond to your requests as soon as possible, we have established the BSI e-connect Support Service, a team dedicated exclusively to your service.

Service hours:

  • Monday to Friday, 08.00am to 6.00pm CET (GMT+1)


  • National calls: 0800 003111 (free call)
  • International calls: 00 41 800 003111 (charges apply)

For information about BSI products and services, please contact the BSI Head office in Lugano.


Online contact form


Call center (Monday - Friday 7.30 - 18.00 CET)



or refer to the nearest branch.